Refund & Satisfaction Policy
1. 100% Quality Guarantee
At Boss Laundry, customer satisfaction is our top priority. We take immense pride in our garment care standards. If you are not fully satisfied with the cleanliness, pressing, or finish of any item in your order, we will re-clean the item free of charge.
2. Re-Wash Process & Timelines
To request a complimentary re-wash:
- Notify customer service within 48 hours of order delivery.
- Keep original Boss Laundry garment tags attached to the item.
- Our driver will collect the item during your next scheduled window and return it freshly re-serviced at zero extra cost.
3. Refund Eligibility & Criteria
Monetary refunds are issued under the following specific circumstances:
- Unresolved Quality Concerns: If a re-wash fails to meet our agreed quality standard due to processing errors.
- Billing Overcharges: Prompt correction and full refund of any weight or item count invoicing discrepancy.
- Cancelled Orders: Orders cancelled at least 2 hours prior to the scheduled pickup time receive a 100% full refund.
4. Lost or Damaged Item Compensation
In the rare event that an item is damaged or misplaced during processing:
- Our claims team conducts a thorough barcode tracking investigation within 3 to 5 business days.
- If verified lost or damaged due to processing fault, compensation is issued up to 10 times the item’s cleaning fee (or depreciated fair market value with valid proof of purchase).
- Approved refunds are credited directly to your original payment method within 5 to 7 business days.
5. Non-Refundable Scenarios
Refunds or compensation will not apply to:
- Normal wear and tear, inherent fabric weakness, or aging discoloration existing prior to cleaning.
- Stains deemed unremovable where customer was informed prior to processing and consented to attempt treatment.
- Damage resulting from items left inside garment pockets (e.g., ink pens, lipsticks, sharp objects).
- Requests submitted more than 7 days after final delivery.
6. How to Submit a Claim
To submit a refund or quality claim, please contact our support desk with your order details and photos of the garment: