Terms & Conditions
1. Agreement to Terms
Welcome to Boss Laundry. By placing an order, accessing our digital platform, or handing over garments for processing, you agree to be bound by these Terms & Conditions. If you do not agree to all terms herein, please refrain from using our laundry and dry cleaning services.
2. Service Scope & Ordering
Boss Laundry provides wash-and-fold, dry cleaning, garment pressing, stain treatment, household linen sanitization, and doorstep pickup/delivery options. All orders are subject to acceptance and physical item inventory verification at our processing facilities.
3. Garment Care & Inspection Standards
We exercise utmost care in handling all garments entrusted to us according to standard operational rules:
- Care Label Guidelines: Items are processed strictly in accordance with manufacturer care tags. If care tags are missing, removed, or illegible, Boss Laundry will clean garments using standard fabric procedures at the owner’s risk.
- Pocket & Personal Belongings Check: Customers are responsible for inspecting garment pockets prior to pickup. Boss Laundry is not liable for damage to items or garments caused by forgotten contents (e.g., pens, lipsticks, coins, keychains).
- Pre-Existing Damage: During initial sorting, items with noticeable tears, broken zippers, severe wear, or severe staining will be flagged. We reserve the right to decline processing or request client consent before proceeding.
4. Pickup & Delivery Protocols
Customers must ensure accurate address details and availability during selected pickup and delivery windows. Unattended doorstep drop-offs requested explicitly by the customer are executed at the customer's sole risk once handed over by our courier.
5. Service Charges & Payments
Service charges are confirmed upon physical piece count and weight verification at our processing hub. Payments must be settled prior to or upon final delivery. Outstanding balances may result in delivery delays.
6. Unclaimed Items Policy
Completed orders remaining unclaimed or undeliverable due to customer unresponsiveness after 30 days from processing will incur a nominal storage fee. Items unclaimed after 90 days may be donated to registered non-profit charities or disposed of in accordance with local regulations.
7. Limitation of Liability
While Boss Laundry adheres to premium dry cleaning standards, our total liability for any damaged or lost item is capped at 10 times the cleaning charge for that specific item, up to a maximum limit of order, unless an explicit higher valuation is declared and agreed upon prior to cleaning.
8. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with applicable state and local consumer protection laws without regard to conflict of law principles.